Privacy Policy

Last Updated: September 30, 2025

1. Information We Collect

Information You Provide to Us

When you sign up for our nerve health guide or contact us, we collect the following information:

• Personal Information: First name, last name, email address, age, and phone number (optional)
• Health Information: Affected areas (feet, toes, legs, hands), symptom duration, severity level, current treatments, and additional notes you choose to share
• Communication Preferences: Your consent to receive educational content and guides via email

Information Automatically Collected

For security and analytical purposes, we automatically collect:

• Technical Information: IP address, browser type, device information, and user agent
• Usage Data: Form submission times and interaction data to prevent spam and abuse
• Security Data: Information to detect and prevent fraudulent or suspicious activity

2. How We Use Your Information

We use your information for the following purposes:

Primary Uses

• Provide Services: To send you the requested nerve health guide and educational materials
• Communication: To contact you about your request and provide personalized support
• Personalization: To tailor our recommendations based on your specific symptoms and needs
• Education: To send you helpful tips, resources, and information about nerve health

Secondary Uses

• Security: To protect against spam, fraud, and abuse of our services
• Analytics: To understand how our services are used and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Research: To understand trends in nerve health (using only aggregated, anonymized data)

3. How We Share Your Information

We Do NOT Sell Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in these specific circumstances:

• Service Providers: With trusted third-party providers who help us deliver services (email service providers, hosting services) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Safety & Protection: To protect the rights, property, or safety of Nerve Health Advice, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users would be notified)

4. Your Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Secure data transmission and storage
• Access Controls: Limited access to personal information by authorized personnel only
• Security Monitoring: Regular monitoring for suspicious activity and unauthorized access
• Secure Infrastructure: Protected servers and databases with regular security updates
• Spam Prevention: Multiple security layers including honeypot fields and bot detection

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link
• Data Portability: Request your data in a portable format

Communication Preferences

• You can unsubscribe from our emails at any time by clicking the unsubscribe link in any email
• Even if you unsubscribe from marketing emails, we may still send you important service-related messages

6. Cookies and Tracking

Our website uses minimal tracking technologies:

• Essential Cookies: Required for website functionality and form submissions
• Session Data: Temporary storage to maintain your session and prevent spam
• Analytics: Basic usage statistics to improve our services

We do not use third-party advertising cookies or sell your browsing data.

7. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with requested services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

You may request deletion of your data at any time by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we do not sell information)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify users of significant changes via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy

13. Legal Basis for Processing (GDPR)

For users in the European Union, we process your data based on:

• Consent: You have given explicit consent for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Legal Obligation: Processing is required by law
• Contract Performance: Processing is necessary to provide requested services

14. Disclaimer

Not Medical Advice: The information we provide is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with qualified healthcare providers regarding any health concerns or conditions.